Privacy Policy

Lease Please (ABN 59 824 631 595) operates LeasePlease. We help Australians understand whether an EV novated lease may suit their situation through general information, estimate tools and optional referral pathways.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information through our website, quiz flow, estimate tools, quote flow and contact channels.

Depending on how you use the service, we may collect:

• Contact details such as your name, email address, phone number and preferred contact method.
• Quiz, estimate and quote inputs such as employment type, salary band, driving habits and vehicle preferences.
• Lead and results information such as reference numbers, estimate outputs, quote selections and follow-up messages.
• Communications you send us, including general enquiries, privacy requests, legal notices and complaints.
• Technical and usage information such as browser type, device information, page activity, attribution data and analytics events.

• Directly from you when you complete forms, use the quiz or estimate tools, request a quote or contact us.
• Automatically when you use the website through cookies, analytics tags, logs and similar web technologies.
• From service providers that help us host the site, store lead data, handle contact submissions, analyse usage and support AI-generated explanations.

We use personal information to:

• Provide the estimate, results and quote experience you ask for.
• Assess whether an EV novated lease appears suitable based on the information you provide.
• Refer your details to our partner when you ask to proceed.
• Respond to enquiries, access requests, correction requests, complaints and legal notices.
• Operate, secure, troubleshoot and improve the service.
• Meet legal, regulatory and record-keeping obligations.

You can browse parts of the site without identifying yourself. However, if you do not provide information requested in our forms or tools, we may not be able to generate an estimate, provide quote support, refer you to an expert, or respond properly to your enquiry or request.

We may disclose personal information to:

• Our partner, if you request follow-up or a quote handoff.
• Technology providers that support hosting, analytics, contact submissions, storage, security and AI-assisted features.
• Professional advisers, insurers, auditors, regulators or enforcement bodies where reasonably necessary or legally required.

We do not sell personal information. We do not disclose your information to unrelated third parties for their own direct marketing or advertising resale purposes.

Some of the service providers we use may store or process personal information outside Australia. This may include the United States and other countries where their infrastructure or support operations are located.

Where overseas handling is likely, we take reasonable steps to work with reputable providers and to ensure personal information is handled in a way that is broadly consistent with Australian privacy expectations.

We hold personal information using a combination of hosted systems, databases, analytics tools and contact processing providers that support LeasePlease's operations.

We keep personal information only for as long as reasonably needed for service delivery, dispute handling, security, legal compliance and record-keeping. We then delete or de-identify it where appropriate.

We use reasonable technical and organisational safeguards to reduce the risk of misuse, interference, loss and unauthorised access, modification or disclosure. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

We mainly use your details to provide the service, respond to you, and arrange the follow-up you request. We do not run unrelated broad marketing campaigns based on the personal information collected through the core estimate and quote flows.

If you receive a communication from us that you do not want, you can ask us not to send further communications by contacting us through our contact page.

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

To make an access request, correction request or privacy complaint, contact us through our contact page. We aim to respond within a reasonable timeframe and to handle privacy complaints fairly and promptly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints.

LeasePlease is intended for adults. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on this page and update the "Last updated" date.